Terms of service

TERMS & CONDITIONS

Terms of Use

These terms of offer for sale (“Supply Terms”) apply to products and services purchased via www.Taantavam.com which is a website managed by Taantavam’s, a company incorporated under the Companies Act, 1956, (“Company” or “Taantavam’s” or “We” or “Us” and its successors and assigns).  Under these Supply Terms the users of the website will be referred to as (“You” or “Your” or “Yourself” or “User” or “Customers”).  A user is defined as anyone who is browsing the website with or without the intention to buy

The company reserves the right to modify or terminate any portion of the Website or the Service offered by the company for any reason, without notice and without liability to you or any third party.  You are responsible for regularly reviewing these Terms of use so that you will be apprised of changes, if any.  Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries

If you do not agree with the supply terms, please do not access the website for any purchase

General

Please read the terms of offer for sale carefully before purchasing any products or availing any services on the website. Any purchase made by you through the website shall signify your acceptance of the supply terms and your agreement to be legally bound by the same. In addition to the above, you shall also be bound by the terms of use of the website, the terms by the vendor or additional terms of use that are displayed with the selection of the product. (“Additional Terms”). If there is any conflict between the basic “supply terms” and the “additional terms”, the “additional terms” shall take precedence in relation to that sale

Description of Services

Taantavam.com provides access to Information & Purchase of Saris, Apparel, Accessories & Fashion / Silver Jewellery / Gold Accented Jewellery.  Certain services available on this website are for the use of Members only.  A Member is defined is as a use who has registered in the website and provided Taantavam.com with his / her contact details

The services on this website are available only to consumers who purchase our products for their consumption/gifting. This is not a wholesale website and these terms don’t apply.

Shipping charges for all products/services sold on the website will be as per the company’s policy.  The shipping policy may be changed by Taantavam’s from time to time

Sometimes items shown in the website may appear slightly larger or smaller than actual size due to screen defaults and photography techniques.  Sometimes the items may be represented larger than the actual size in order to clearly show details (or) smaller than the actual size in order to show the entire item.  

Sometimes only some part of the product may be shown on the website in order to showcase the specific specialties of the product.

The company shall not be liable for legal action on this account.

Registration

Users may register on the website to become members prior to the completion of any transaction on the website.  Guest Checkout functionality is available for those users who want to complete a purchase without registering on the website

Any user who registers on the website will have to provide personal information (as defined in the privacy policy), including but not limited to name, email, contact phone number, contact address and shipping address. 

Registration is a one-time process and if a member has already registered she/he can login to her / his account using her/his password.

Order

Any member who wishes to purchase a product from Taantavam.com can add the product to cart, fill in the billing & shipping address, choose the appropriate approved payment gateway and complete the payment

In case the bank/payment gateway refuses to honour the transaction, then Taantavam.com shall have the right to refuse to ship the order to customer without any liability whatsoever. 

Notwithstanding receipt of payment, Taantavam.com reserves the right to refuse to ship the order to the customer (full refund being given within 7 days) in case of any product not passing the QC test, product non-availability or for any other reason not specifiable without any liability whatsoever to Taantavam.com

While using your credit card on / through the approved payment gateway, you agree to provide correct and accurate credit / debit card details for availing the services on the website. You shall not use credit/debit cards that are not legally owned by you. 

The information that you provide to Taantavam’s will not be utilized or shared with any third party unless required in relation to fraud verification by law, regulation or court order.  Taantavam’s does not store any credit / debit card information on it’s website or elsewhere. You will be solely responsible for the security and confidentiality of your credit / debit card details.  Taantavam’s expressly disclaims all liabilities that may arise as a consequence of any unauthorized credit card use

Product Availability

In the event that the product is sold out after the customer has already made a payment, Taantavam.com will call the customer and suggest an alternate product.  In case the customer chooses to buy a new product, Taantavam’s will go ahead and confirm the same based on the customer’s email confirmation.  In such a scenario, if the price of the new product is higher than the previous one, then the customer will have to pay the differential amount.  If the price of the new product is lower than the one ordered by the customer, then Taantavam shall refund the excess amount collected.  The refund would be made through the same payment mode in which the customer made the payment.  However, in the case of a wire transfer from an international account, Taantavam will not be in a position to make a refund.  In such cases the customer has to take the balance in the form of store credit.  

Pricing

All products that are sold in Taantavam’s are handcrafted and the prices are fixed by the weavers / artisans / brands / designers

The price of handcrafted products varies from product to product based on input costs, weaver / artisan wages, intricacy & skill required to create the product.  The demand and supply of products also determine their price.  Taantavam makes no guarantee that the prices are lower than what is available on the market and cannot be held liable on this account

From time to time, it is possible that the pricing data in the website is displayed inaccurately due to system / human errors.   Taantavam.com reserves the right to correct any and all errors as and when they occur.  In such cases Taantavam.com is not required to honour the inaccurate and erroneous prices.  The prices shown on the website are subject to change without notice.  For any order, the price is the prevailing price on the day / time the order is confirmed.  The prices listed on the website are also non-negotiable

Advance / Part Payment

Taantavam.com may, at its sole discretion, allow a customer to pay a percentage of the value of the transaction as an advance at the time of placing an order.  In such cases, the customer has to pay the balance payment (including shipping charges if any) before the product is shipped to the customer within the time stipulated by the company.

Failure to pay the balance amount within the stipulated time shall be treated as cancellation of the order.  In the event of such cancellation, customer is liable to forfeit the advance paid at the time of placing the order and at its sole discretion Taantavam.com may refund the advance paid after deducting any applicable transaction / processing charges

Customs, Duties & Taxes

The recipient is responsible for ascertaining that a product ordered on Taantavam.com can be lawfully imported into the destination country.  While ordering a product from Taantavam.com, the recipient is the “Importer of Record” and must comply with all laws and regulations of the destination country.  Orders that are shipping to locations outside India, may be subject to taxes, customs duties and fees as levied by the destination country

Additional charges on account of customs duties must be borne by the recipient and Taantavam.com has no control over and cannot predict the nature and quantum of these taxes.

The carrier / courier will collect these customs duties from the recipient after paying it to the local customs office on the recipient’s behalf.  Similarly, Octroi charges, as applicable, will be collected by the carrier from the consignee (recipient)

The recipient also agrees to submit social security number, taxi ID or any such proof of address or business as required by the customs / local tax office to get their shipment cleared

The company will not be responsible for delivery delays that may occur on account of delays in completing the Customs Clearance process

Shipping & Delivery

Unless specifically mentioned otherwise in the product details page, Taantavam.com will ship all products within 7 business days of date of receipt of the order

In the case of shipping within India, the company will bear only the courier charges.  Any local taxes / levies like Octroi will be charged to the customer.  At the time of delivery, the recipient should carefully examine the package

In the case of shipping to a location outside India, the customer will have to pay for the cost of shipping over and above the cost of the product.  All duties and local levies which may be applicable at the destination country will have to be borne by the customer

Free / Discounted Shipping Promotions / Offers: From time to time, Taantavam’s may offer Free / Discounted shipping promotions/offers for International Shipping.  These offers will be valid only for orders above a certain value (or) valid only for certain countries. If a customer avails of such an offer and decides to go for an exchange, the free / discounted shipping offer will not be applying to the exchanged product.   

The customer has the option to change the shipping address only if the ‘change request’ reaches Taantavam.com before the product is actually shipped.  The change request needs to be sent by email to info@Taantavam.com This has to be done within 2 days of the order date for regular products.  For products marked as “ready to ship” the change request has to be sent within 12 hours of the date/time of the order. Also please note that a customer can change the shipping address only within the same country.  If you want to change the shipping country, additional shipping charges may be applicable. 

If the recipient is not available at the time of delivery, the company/courier agent shall make two more attempts to deliver the item before returning the same to Taantavam.com.  All costs of re-shipment and handling in the case of non-delivery to the customer on account of non-availability of the customer at the address for making delivery shall be chargeable to the customer

Guarantee for delivery made by the Company is subject to terms and conditions of the courier company.  Any inconsistency/errors in name or address will result in the non-delivery of the product.